Job to be Done: Manage Inspections to Identify As Many Issues As Possible; Then Manage Those Issues to Resolution
As the owner of large construction projects, your goal is to deliver a high quality facility compliant with the requirements in the contract and project plan. Large field teams need to be deployed to inspect and ensure that your facilities are truly being built to meet these requirements. From these inspections, ten of thousands of different types of issues need to be addressed by the extended project team that includes contractors, subcontractors, owner representatives, A&E, and other parties.
Collaboration of the project team around identifying and resolving issues in a timely manner is a huge job that is extremely difficult to manage. It is common for unresolved or “open” issues to pile up toward the end of the project and deficiencies to be present at turnover.