solutions_client_services

Client Services

At Latista, we are dedicated to customer service. We partner with our clients to become experts in their business needs so we can deliver the most comprehensive and attentive service experience in the business.

The Latista Client Services team is made up of experienced account managers that have developed a proven success methodology for the onboarding, implementation and ongoing service of Latista customers.

From the start, Latista will provide you with a single point of contact to support your organization. Our set-up process includes five steps for a seamless transition to our solution, including:

1) Discovery
2) Implementation
3) Onboarding
4) Training
5) Ongoing Account Management

Discovery

We gather information about your project and your quality management processes. This discovery session will help us fully understand your business to determine how to best to configure your system.

Implementation

Based on discovery, we will develop an implementation plan, with milestones and deliverables, keeping in mind the importance of speed of implementation without foregoing quality.

Onboarding

Armed with a plan, the Client Services team will get you up and running on the software with little fuss.

Training

We conduct all necessary training to enable your staff to be operational on the system in a timely and efficient manner.

Ongoing Account Management

Once you are up and running, your account manager stays with you to ensure the support you need, no matter what.

Implementing new technology is a commitment, and we want you to get the most out of the investment you have made. We don’t just close the deal and wish you good luck – we stick around to be sure you take full advantage of the system and enjoy all the benefits of using a construction quality and field management solution.

The Latista App

Try our mobile field management solution